Terms & Conditions

Welcome to Soil Savour (“Soil Savour”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website soilsavour.com (the “Site”), your purchase of our products, and all services provided by Soil Savour and its parent company, Gulf International.

By accessing the Site or making a purchase, you agree to be bound by these Terms. If you do not agree, please discontinue use of our Site and Services.

1. Company Information

Soil Savour is a subsidiary of Gulf International, a legally registered Private Limited company in Pakistan, authorized to sell mushrooms, herbs, and rare spices across global markets including Pakistan, China, Australia, India, and the UK.

2. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms.
You must not:

  • Interfere with Site operations or security
  • Submit false or misleading information
  • Attempt to access restricted areas or data
  • Use the Site for fraudulent purposes
  • Copy or misuse any content for commercial purposes without permission

3. Eligibility

To use our Site or purchase products, you must:

  • Be at least 18 years old, or the legal age in your jurisdiction
  • Provide accurate and complete information
  • Have the legal authority to enter into these Terms

4. Product Information & Availability

We strive to provide accurate descriptions, images, pricing, and availability details of our products.
However:

  • Colors and appearance may vary due to screen settings
  • Product availability is subject to change
  • We may modify or discontinue products at any time
  • Pricing may be updated without prior notice

We are not liable for typographical errors in product descriptions or pricing.

5. Orders & Payments

Placing Orders

When you place an order, you agree that:

  • All information provided is accurate
  • You are authorized to use the chosen payment method
  • Your order is subject to acceptance and availability
Payment Processing

We use secure third-party processors to handle payments.
Your payment information is not stored on our servers.

Order Acceptance

We reserve the right to:

  • Accept or decline any order
  • Cancel an order if fraudulent or incomplete
  • Limit the quantity of items purchased

If your order is canceled, you will be notified and refunded where applicable.

6. Shipping & Delivery

Soil Savour ships products globally, including Pakistan, China, India, Australia, and the UK.

Shipping times depend on:

  • Destination country
  • Customs clearance
  • Product type
  • Courier partner

We are not responsible for:

  • Delays caused by customs or authorities
  • Incorrect delivery details provided by the customer
  • Courier delays or loss once the package is handed over

For complete details, see your Shipping Policy

7. Returns, Refunds & Exchanges

We do not offer refunds, returns, or exchanges on any of our products.

8. Intellectual Property

All website content—including logos, text, product descriptions, trademarks, graphics, and images—is the property of Soil Savour and Gulf International.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Sell
  • or exploit content without written permission.

9. User Accounts

When creating an account:

  • You must provide accurate information
  • You are responsible for maintaining confidentiality of your login details
  • You must notify us immediately of unauthorized access

We reserve the right to suspend or terminate accounts violating these Terms.

10. Prohibited Activities

You may NOT:

  • Engage in fraudulent activities
  • Bypass security features
  • Use bots or automated tools
  • Interfere with website operation
  • Upload harmful code or malware
  • Use the Site for commercial resale without permission

11. Disclaimer of Warranties

All products are sold “as available” and “as described.”

We do not guarantee:

  • That the Site will be uninterrupted or error-free
  • Exact appearance matching product images
  • That third-party services (shipping, payment) will perform without issues

Herbs, spices, and mushrooms are natural products — variations in size, aroma, or color are normal.

12. Limitation of Liability

Soil Savour and Gulf International are not liable for:

  • Delayed shipments
  • Misuse of products
  • Allergic reactions or sensitivities
  • Losses resulting from technical issues
  • Unauthorized account access due to user negligence

Our total liability will not exceed the amount paid for the order.

13. Indemnification

You agree to indemnify and hold Soil Savour harmless from any claims arising from:

  • Your misuse of our products
  • Your violation of these Terms
  • Your breach of applicable laws
  • Your use of the Site or Services

14. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for the content, policies, or actions of such third parties.

15. International Use

As we serve multiple countries, users are responsible for:

  • Understanding import laws
  • Paying customs duties, taxes, or fees
  • Ensuring products are legal in their country

16. Governing Law

These Terms are governed by the laws of Pakistan, where Gulf International is legally registered.
Disputes will be resolved under Pakistan’s legal framework.

17. Changes to These Terms

We may update these Terms at any time.
Continued use of our Site means you accept the updated Terms.

18. Contact Us

For questions about these Terms:

Email: info@soilsavour.com
Phone: (+92) 312-088-1565 | (+92) 335-455-5407
Address: V-346, Ganj Mandi, Rawalpindi, Pakistan
Website: https://soilsavour.com